Support

Tell us what is blocking the import.

Choose the smallest useful set of details. Because spreadsheet contents stay local, a redacted row and the reported rule are usually more helpful than the original file.

Account & licence

Include your account email and order reference, but never send a password or full licence key.

File & rule issue

Share the destination, rule name, row number, and a redacted example. Do not attach sensitive source files.

Privacy & security

Describe the concern and a safe way to follow up. Avoid including exploit details in a public channel.

Direct support

support@importready.app

Transactional support only during pre-launch. Published response hours and escalation channels will be added before production.

Email support